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CANCELLATION AND RETURN POLICY

The Seller is obliged to refund the total amount and any documents that place the Buyer under obligation within 14 days from the receipt of the withdrawal notification and to collect the returned goods within 20 days.

If the value of the goods decreases due to the fault of the Buyer or if the return becomes impossible, the Buyer is liable for the damages of the Seller proportionally. If the exercise of the right of withdrawal causes the campaign limit amount set by the SELLER to fall below, the discount amount benefited from the campaign will be canceled.

Books sold on the website www.aracimaksesuar.com are listed among the products where the RIGHT OF WITHDRAWAL CANNOT BE EXERCISED, so the RIGHT OF WITHDRAWAL CANNOT BE USED.

The Buyer must notify the Seller by phone, fax, email, or other means by the end of the working hours on the day the order is approved to cancel their order. If the product is defective, the Buyer can request a cancellation of the order or the replacement of the product with the same one.

CONSUMER RIGHTS

When you place an order through this website, you are deemed to have accepted the pre-information form and the distance sales agreement provided to you.

Buyers are subject to the provisions of the Consumer Protection Law No. 6502, the Distance Contracts Regulation, and other applicable legislation concerning the sale and delivery of the purchased product.

The shipping costs for the product shipment will be borne by the Buyer.

Each purchased product is delivered to the address specified by the Buyer or to the person/organization at that address within 30 days at the latest. If the product is not delivered within this period, Buyers can terminate the contract.

The purchased product must be delivered completely and in accordance with the specifications stated in the order, along with any warranty certificates, user manuals, and other related documents.

If it becomes impossible to sell the purchased product, the Seller must notify the Buyer in writing within 3 days of learning about this situation. The total price must also be refunded to the Buyer within 14 days.

IF THE PURCHASED PRODUCT IS NOT PAID

If the Buyer does not pay for the purchased product or cancels the payment in the bank records, the Seller’s obligation to deliver the product ends.

PURCHASES MADE WITH UNAUTHORIZED USE OF A CREDIT CARD

If it is determined after the delivery of the product that the credit card used by the Buyer was unauthorizedly used by others and the price of the sold product is not paid to the Seller by the relevant bank or financial institution, the Buyer must return the product to the Seller within 3 days, with the shipping costs to be borne by the Buyer.

IF THE PRODUCT CANNOT BE DELIVERED DUE TO UNFORESEEN REASONS

If unforeseen and unavoidable circumstances occur that prevent the product from being delivered on time, the Buyer will be informed. The Buyer may request cancellation of the order, replacement of the product with a similar one, or postponement of delivery until the obstacle is removed. If the Buyer cancels the order, and the payment was made in cash, the total payment will be refunded to them within 14 days from the cancellation. If the Buyer made the payment via credit card and cancels the order, the refund will be made to the bank within 14 days from the cancellation. However, it may take 2-3 weeks for the bank to transfer the amount to the Buyer’s account.

BUYER’S OBLIGATION TO INSPECT THE PRODUCT

The Buyer must inspect the goods/services subject to the contract before accepting delivery and must not accept any damaged or defective goods/services (e.g., crushed, broken, torn packaging). The Buyer is deemed to have accepted the goods/services as undamaged and intact once they are received. After delivery, the Buyer must carefully preserve the goods/services. If the right of withdrawal is to be exercised, the goods/services must not be used. The invoice must also be returned along with the product.

DEFAULT AND LEGAL CONSEQUENCES

If the Buyer defaults on payment for purchases made using a credit card, the Buyer agrees, declares, and undertakes that they will pay interest within the framework of the credit card agreement made with the card-issuing bank and will be liable to the bank. In this case, the relevant bank may initiate legal proceedings, and the Buyer may bear any legal costs and attorney fees incurred. Under all circumstances, if the Buyer defaults on payment, they are responsible for compensating the Seller for the damages and losses caused by the delay.

RIGHT OF WITHDRAWAL

The BUYER may exercise the right of withdrawal from the contract by rejecting the goods within 14 (fourteen) days from the delivery date of the goods to the BUYER or to the person/organization indicated by the BUYER, without assuming any legal or criminal liability and without giving any reason, provided they notify the SELLER. In service contracts, this period starts from the date of signing the contract. If the provision of the service begins with the consent of the consumer before the expiration of the withdrawal period, the right of withdrawal cannot be exercised.

The costs arising from the exercise of the right of withdrawal are borne by the BUYER. By accepting this agreement, the BUYER agrees to have been informed about the right of withdrawal.

To exercise the right of withdrawal, the BUYER must notify the SELLER in writing within 14 (fourteen) days via registered mail with return receipt, fax, or email and ensure that the product is unused, as specified in the "Products for Which the Right of Withdrawal Cannot Be Exercised" provisions of this agreement. If the product is returned, the invoice must also be returned. For institutional buyers, a return invoice must be issued.

Returned products must be delivered complete, including all packaging, accessories, and documentation. The SELLER is responsible for refunding the total payment and any obligations placed on the BUYER within 10 days of receipt of the withdrawal notification and must collect the returned goods within 20 days.

If the value of the goods decreases due to the fault of the BUYER or if the return becomes impossible, the BUYER is responsible for compensating the SELLER’s damages proportionally. However, the BUYER is not responsible for changes or deteriorations caused by proper use of the goods or products during the withdrawal period.

If the exercise of the right of withdrawal causes the campaign limit set by the SELLER to fall below, the discount amount utilized in the campaign will be canceled.

PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED

  • Agreements for goods or services whose prices are subject to fluctuations in financial markets and are beyond the control of the seller or provider.

  • Agreements for goods prepared according to the consumer’s requests or personal needs.

  • Agreements for perishable goods or goods whose expiration dates may expire.

  • Agreements for goods whose protective elements, such as packaging, tape, seal, or package, are opened after delivery and cannot be returned due to health and hygiene concerns.

  • Agreements for goods that are mixed with other products after delivery and cannot be separated by their nature.

  • Agreements for books, digital content, and computer consumables presented in physical form if their protective elements, such as packaging, tape, seal, or package, are opened after delivery.

  • Agreements for periodicals such as newspapers and magazines, excluding subscription agreements.

  • Agreements for services related to accommodation, transportation of goods, car rental, food and beverage supply, or leisure activities to be carried out on a specific date or within a specific period.

  • Agreements for services performed instantly in electronic environments or intangible goods delivered instantly to the consumer.

  • Agreements for services that start with the consumer’s approval before the expiration of the right of withdrawal period.

Products listed above and for stated reasons are PRODUCTS FOR WHICH THE RIGHT OF WITHDRAWAL CANNOT BE EXERCISED. For books sold on www.aracimaksesuar.com, the RIGHT OF WITHDRAWAL CANNOT BE EXERCISED. The Buyer must notify the Seller by phone, fax, email, or other means by the end of the working hours on the day the order is approved to cancel their order. If the product is defective, the Buyer can request a cancellation of the order or the replacement of the product with the same one.